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GENERAL TERMS & CONDITIONS

General Terms and Conditions of Your Quest, established in Bilzen. Version valid from 01/01/2022.

Our data:

Your Quest

Company number: 0827615975

Phone number: +32484461673

1. General

1.1 These general terms and conditions apply to all offers of www.yourquest.be. The terms and conditions are accessible to everyone and included on the Your Quest website. Upon request, we will send you a written copy.

1.2 By placing an order you indicate that you agree with the delivery and payment conditions. Your Quest reserves the right to change its delivery and/or payment conditions after the expiry of the term.

1.3 Unless otherwise agreed in writing, the general or specific terms and conditions or stipulations of third parties are not recognized by Your Quest.

1.4 Your Quest guarantees that the delivered product complies with the agreement and meets the specifications stated in the offer.

2. Delivery

2.1 Delivery takes place while stocks last.

2.2 Under the rules of distance selling, Your Quest will execute orders at least within 30 days. If this is not possible (because the ordered item is out of stock or no longer available), or there is a delay for other reasons, or an order cannot or only partially be executed, the consumer will receive within 1 month after placing the order. order and in that case he has the right to cancel the order without costs and notice of default.

2.3 Your Quest's obligation to deliver will be met, subject to proof to the contrary, as soon as the goods delivered by Your Quest have been offered to the customer. In the case of home delivery, the carrier's report, containing the refusal of acceptance, serves as full proof of the offer of delivery. Your Quest is not liable for delays, loss or damage attributable to the transport company.

2.4 All terms stated on the website are indicative. No rights can therefore be derived from the aforementioned periods.

3. Prices

3.1 Prices will not be increased within the term of the offer, unless legal measures make this necessary or if the manufacturer implements interim price increases.

3.2 All prices on the site are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors.

3.3 All prices on the site are stated in Euros and include 21% VAT.

4. Trial period / right of withdrawal

4.1 In the event of a consumer purchase, in accordance with the Distance Selling Act (Article 7:5 of the Dutch Civil Code), the customer has the right to return (part of) the delivered goods within a period of 14 working days without giving any reason. This period starts at the moment that the ordered goods have been delivered. If the customer has not returned the delivered goods to Your Quest after this period, the purchase is a fact. The customer is obliged, before proceeding to return, within the period of 14 working days after delivery

to notify Your Quest in writing. The customer must prove that the delivered goods have been returned on time, for example by means of proof of postal delivery. The goods must be returned in the original packaging (including accessories and associated documentation) and in new condition.

If the goods have been used, encumbered or damaged in any way by the customer, the right to dissolution within the meaning of this paragraph will lapse. With due observance of the provisions in the previous sentence, Your Quest will ensure that the full purchase amount, including the calculated shipping costs, is refunded to the customer within 30 days of proper receipt of the return. Returning the delivered goods is entirely at the expense and risk of the customer.

4.2 The right to dissolve, as described in the previous paragraph, only relates to the goods delivered and will in no case relate to services, such as telephone subscriptions from the (mobile) network operators offered by Your Quest. The general terms and conditions of the said network operators will apply to the latter services, where Your Quest only acts as an intermediary or agent.

4.3 The right of withdrawal does not apply to:

services whose execution, with the consent of the consumer, has started before the period of seven working days

goods or services whose price is subject to fluctuations in the financial market, over which the supplier has no influence

goods that are manufactured according to the consumer's specifications, for example custom work, or that have a clearly personal character

for goods or services that cannot be returned due to their nature, for example for hygiene reasons or that can spoil or age quickly

audio and video recordings and computer software of which the consumer has broken the seal

· the supply of newspapers and magazines; for the services of betting and lotteries

5. Data management

5.1 If you place an order with Your Quest, your details will be included in Your Quest's customer database. Your Quest complies with the Personal Records Act and will not provide your information to third parties.

5.2 Your Quest respects the privacy of the users of the internet site and ensures that your personal data is treated confidentially.

5.3 Your Quest uses a mailing list in some cases. Each mailing contains instructions to remove yourself from this list.

6. Warranty and Conformity

6.1 The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability and the legal provisions existing on the date of the conclusion of the agreement. and/or government regulations.

6.2 An arrangement offered by the entrepreneur, manufacturer or importer as a guarantee does not affect the rights and claims that the consumer can assert against the entrepreneur with regard to a shortcoming in the fulfillment of the obligations of the entrepreneur towards the entrepreneur on the basis of the law and /or the distance contract.

6.3 The customer is obliged to check the delivered goods immediately upon receipt. If it appears that the delivered item is wrong, defective or incomplete, the customer must immediately report these defects to Your Quest in writing (before proceeding to return it to Your Quest). Any defects or incorrectly delivered goods must and can be reported to Your Quest in writing no later than 2 months after delivery. The goods must be returned in the original packaging (including accessories and associated documentation) and in new condition. Putting into use after a defect has been established, damage caused after a defect has been established, encumbrance and/or resale after a defect has been discovered, this right to complain and return lapses entirely.

6.4 If Your Quest considers complaints from the customer to be well-founded, Your Quest will at its discretion either replace the delivered goods free of charge or make a written arrangement with the customer regarding compensation, on the understanding that Your Quest's liability and, accordingly, the amount The compensation is always limited to a maximum of the invoice amount of the relevant items, or (at Your Quest's option) to the maximum amount covered in the relevant case by Your Quest's liability insurance. Any liability of Your Quest for any other form of damage is excluded, including additional compensation in any form whatsoever, compensation for indirect damage or consequential damage or damage due to lost profit.

6.5 Your Quest is not liable for damage caused by intent or equivalent conscious recklessness on the part of non-executive personnel.

6.6 This warranty does not apply if:

A) and as long as the customer is in default towards Your Quest;

B) the customer has repaired and/or processed the delivered goods himself or has had them repaired/or processed by third parties.

C) the delivered goods have been exposed to abnormal conditions or are otherwise handled carelessly or have been treated contrary to the instructions of Your Quest and/or instructions for use on the packaging;

D) the defectiveness is wholly or partly the result of regulations that the government has made or will make with regard to the nature or quality of the materials used;

7. Offers

7.1 Offers are without obligation, unless stated otherwise in the offer.

7.2 Upon acceptance of a non-binding offer by the buyer, Your Quest reserves the right to revoke or deviate from the offer within a period of 3 working days after receipt of that acceptance.

7.3 Verbal promises are only binding on Your Quest after they have been expressly confirmed in writing.

7.4 Your Quest's offers do not automatically apply to repeat orders.

7.5 Your Quest cannot be held to its offer if the customer should have understood that the offer, or a part thereof, contained an obvious mistake or clerical error.

7.6 Additions, changes and/or further agreements are only effective if agreed in writing.

8. Agreement

8.1 An agreement between Your Quest and a customer is concluded after Your Quest has assessed an order for feasibility.

8.2 Your Quest reserves the right not to accept orders or assignments without stating reasons or to accept them only on the condition that the shipment is made cash on delivery or after payment in advance.

9. Pictures and Specifications

9.1 All images; photos, drawings, etc.; eg data regarding weights, dimensions, colours, images of labels, etc. on the Your Quest internet site are only approximate, are indicative and cannot give rise to compensation or dissolution of the agreement.

10. Force Majeure

10.1 Your Quest is not liable if and insofar as its obligations cannot be fulfilled as a result of force majeure.

10.2 Force majeure is understood to mean any strange cause, as well as any circumstance that should not reasonably be at its risk. Delay or non-performance by our suppliers, Internet disruptions, electricity disruptions, e-mail disruptions and disruptions or changes in technology provided by third parties, transportation difficulties, strikes, government action, delays in supply, negligence of suppliers and/ or manufacturers of Your Quest as well as of auxiliary persons, illness of personnel, defects in auxiliary or means of transport are expressly regarded as force majeure.

10.3 In the event of force majeure, Your Quest reserves the right to suspend its obligations and is also entitled to dissolve the agreement in whole or in part, or to demand that the content of the agreement be amended in such a way that execution remains possible. Under no circumstances is Your Quest obliged to pay any fine or compensation.

10.4 If Your Quest has already partially fulfilled its obligations at the commencement of the force majeure, or can only partially fulfill its obligations, it is entitled to invoice the part already delivered or the part that can be delivered separately and the customer is obliged to pay this invoice as it's a separate contract. However, this does not apply if the part already delivered or to be delivered has no independent value.

11. Liability

11.1 Your Quest is not liable for damage to vehicles or other objects caused by incorrect use of the products. Before use, read the instructions on the packaging and/or consult our website.

12. Retention of Title

12.1 Ownership of all goods sold and delivered by Your Quest to the customer remains with Your Quest as long as the customer has not settled the claims of Your Quest under the agreement or previous or later similar agreements, as long as the customer has not yet fulfilled the work under these or similar agreements and as long as the customer has not yet paid the claims of Your Quest due to failure to fulfill such obligations, including claims in respect of fines, interest and costs, all as intended in Article 3:92 of the Dutch Civil Code.

12.2 The goods delivered by Your Quest which are subject to retention of title may only be resold in the context of normal business operations and may never be used as a means of payment.

12.3 The customer is not authorized to pledge or in any other way encumber the goods subject to retention of title.

12.4 The customer already now gives unconditional and irrevocable permission to Your Quest or a third party to be appointed by Your Quest, in all cases in which Your Quest wishes to exercise its property rights, to enter all those places where its property will then be located and those items to take there.

12.5 If third parties seize the goods delivered subject to retention of title or wish to establish or enforce rights thereon, the customer is obliged to inform Your Quest of this as soon as can reasonably be expected.

12.6 The customer undertakes to insure and keep insured the goods delivered subject to retention of title against fire, explosion and water damage as well as against theft and to make the policy of this insurance available for inspection at Your Quest's first request.

13. Applicable law/competent court

13.1 Belgian law applies to all agreements.

13.2 Disputes arising from an agreement between Your Quest and the buyer, which cannot be resolved by mutual agreement, will be settled by the competent court within the district of Antwerp, unless Your Quest prefers to settle the difference with the competent court of the place of residence. of the buyer, and with the exception of those disputes that fall within the competence of the subdistrict court.

14. Payments

14.1 Payments by bank transfer must be made within the term of 5 calendar days. The day of order counts as the first calendar day. At the written request of the customer, the term can be extended by a maximum of 3 calendar days. The 5 or 8 days respectively count as a reservation of the goods. After this period has expired without receipt of payment, Your Quest has the right to offer the products back for sale or to resell them.

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